Frequently Asked Questions
Everything you need to know about your K-beauty journey with Lakinza.
Are all your products authentic and sourced from Korea?
Yes, 100%. We take pride in sourcing all our skincare and makeup directly from authorized distributors and manufacturers in South Korea to ensure product integrity and freshness.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for skincare products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer free samples with orders?
We love sharing new favorites! Almost every Lakinza order includes a selection of complimentary K-beauty samples so you can discover your next holy grail product.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.